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Our Loyalty Services


Motivforce designs and delivers innovative bespoke programs, ranging from full service Channel Incentives, B2B Loyalty Programs, Incentive rewards, Employee Recognition, motivational and loyalty solutions to short-term tactical sales promotions or SPIFFs. 

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Our Loyalty Services


Motivforce designs and delivers innovative bespoke programs, ranging from full service Channel Incentives, B2B Loyalty Programs, Incentive rewards, Employee Recognition, motivational and loyalty solutions to short-term tactical sales promotions or SPIFFs. 

 

LOYALTY REWARDS Programs, Recognition & incentives

Enablement, Customer Loyalty Programs, Employee Recognition, Sales Incentives

Motivforce designs, creates and delivers innovative bespoke programs, ranging from full service incentive and business to business loyalty solutions through to short-term tactical sales promotions or SPIFFs. Our dedicated team of practitioners can manage your entire reward and recognition program, or specific components, including strategic input into the design of the incentive; customised and secure website development allowing participants to engage with your program online; mobile communication; individual goal setter and tracker, reward fulfilment, and complete data upload management

 
B2b loyalty programs

REWARDS, Redemption Catalogues & Concierge

Global and Local Online Catalogues That Offer a Wide Variety of Choices

We proudly manage rewards fulfilment for many client programs from our own global and local extensive merchandise catalogue, localised e-loyalty cards or branded Mastercard cards. Concierge services can also be provided to ensure a truly bespoke reward.

 
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INCENTIVE TRAVEL, Recognition events & meetings

Incentive Travel & Recognition Events

Our in-house team is highly skilled in creating imaginative group incentive travel events and experiential rewards - we handle the whole process from destination selection, booking travel and arranging unique activities and excursions – whether that’s driving Ferrari's around Sydney, travelling by Tuk Tuks, army jeeps and cyclos in Vietnam’s Ho Chi Minh City; training to be an astronaut at NASA in Florida; or enjoying a private dinner on board USS Missouri "Mighty Mo'' in Pearl Harbor.

 

communications, collateral & CREATIVE

Communications, Creative Services and Graphic Design

Website design and hosting; film and video production; corporate identity, event collateral, database design and management – these are just a handful of the production services we are capable of providing in-house in order to meet our clients’ total incentive and performance improvement needs. The team at Motivforce work directly with clients throughout the entire design process to bring their vision to life.

 
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Behavioural Research and Analytics

Insights

We believe that research is the lifeblood of a successful reward and recognition program in order to reveal loyalty behavioural patterns and communication preferences. Motivforce is the only performance improvement company with PhD level loyalty specialists who are actively engaged in the study of effective motivational workplace incentives and loyalty engineering. Our clients are in the unique position of benefiting from this pioneering research as it enables us to create cutting-edge enablement and motivational programs and sales incentives which drive participant engagement, resulting in better business performance. We also offer clients the latest skills, technologies and applications to explore past business performance in order to gain insight and drive business planning. Business analytics predicts future behaviour trends, answering questions such as: Why is this happening? What if these trends continue? What will happen next?

 
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Research and Development


Motivforce R&D, known as the Loyalty Doctors, is our business unit that deploys scientifically-proven insights and methods to push the boundaries of high performance B2B incentive programs. Our mission is to serve our clients by offering a high-end, one-stop shop for thought leadership and dedicated expertise that results in inspiring strategies, prêt-à-porter tools, actionable advice and, most importantly, robust results.

Research and Development


Motivforce R&D, known as the Loyalty Doctors, is our business unit that deploys scientifically-proven insights and methods to push the boundaries of high performance B2B incentive programs. Our mission is to serve our clients by offering a high-end, one-stop shop for thought leadership and dedicated expertise that results in inspiring strategies, prêt-à-porter tools, actionable advice and, most importantly, robust results.

 

R&D Overview

Motivforce R&D, or as we call them; the Loyalty Doctors, is our business unit that deploys scientifically-proven insights and methods to push the boundaries of high performance B2B loyalty and incentive programs. Our mission is to serve our clients by offering a high-end, one-stop shop for thought leadership and dedicated expertise that results in inspiring strategies, prêt-à-porter tools, actionable advice and, most importantly, robust results.

 
 
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Deep Dive Data Analytics

Our clients are now catching-up with the need to make more intelligent use of (Big) data and make decisions that are data-driven.

We offer a programmatic approach to extracting insights from program data with a suite of analytic strategies. These allow program managers to diagnose and establish incentive program health, connect program engagement to value, identify program capacity building and growth potential and demonstrate ROI.

Our deep data dives allow you to engineer the motivation of your business partners and use your data in an intelligent way.


Driving Engaging Enablement.

We help program managers drive change through business partner enablement. This is our earning-by-learning strategy. We develop short, structured online learning content that engages business partners through self-directed, relevant learning content. These always include calls to action and assessment questions.

Motivforce R&D provides guidance to learners on their enablement pathways and certification tracks. We identify dynamic performance KPIs, based on these tracks and assist with curriculum development.

We offer enablement analytics related to content and format of training to inform predictions of business partners’ ability to engage with learning and gauge the ROI of enablement.

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Blue skies concept proofing.

There is a strategic imperative to fuel incentive programs with innovative solutions and facilitate their deployment for day-to-day sales practice.

Understanding the loyalty marketing potential of AI-fuelled chatbots, unlocking the value of Augmented and Virtual Reality and online gaming strategies and charting the value of social media for member motivation are examples of how technological innovations are fundamentally changing incentive programs.

We offer thought leadership and client-to-client learning through global client forums and dedicated, on-site workshops and experience events to help you make your program is future-proof.


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Tailoring bespoke solutions

We offer short-term, business problem-focused solutions to clients to address imminent concerns and challenges. We can help you to convincingly build that business case or concierge reporting that C-suite execs depend upon.

We design research tools that capture the satisfaction of your members, as well as feedback on how and what to improve. And for program managers looking to invest in or revamp their program, we offer guidance to unlock business-as-unusual opportunities and develop fresh engagement strategies that make their programs shine and grow to create a wow experience for members.


Some “Idea Tasters” from our R&D experts

With the majority of companies using online learning as a tool to to ensure they keep in sync with industry changes how can they ensure that these learning programs realise learning goals as well as program objectives. This is where Assessment Analytics comes in to play. Watch this short video to learn more.

Most loyalty reward programs group their members into tier status such as Platinum, Gold, Silver and Bronze. These are very broad classifications. Isn't there a better way to profile your members?

Take a look at our Engagement to Value E2V approach.

Innovative loyalty programs leverage the potential of social media to spread information quickly. Social Loyalty is all retweets and pass-alongs with most of us sharing content on social media. With a 600% increase in social media posts expected in 2020, how can loyalty program managers leverage this exponential growth with content worth sharing?

Our expert analysis shows what and when big successful brands post to maximise social sharing.